Sometimes it’s just not meant to be. Fortunately we offer a no questions asked return policy on undamaged accessories (digital products not included). Simply reach out here and state that you would like to return your accessory. You will be given a return address and have 10 days from the delivery date to return it. Once received it will be inspected for damage and a refund will be sent to your original payment method. Please note: there is a 10% fee on all returned accessories and a 5% fee on clarinets or other instruments (or 10% if paying with Afterpay), this is to cover the non-refundable fees that the payment processors on this site use as well as cleaning and sanitization. Also please note that original shipping costs are non-refundable. For international orders, you will need to work with your local government to obtain a refund for any import taxes/VAT if applicable.

For customers outside the USA: If your package is returned due to unpaid customs fees/VAT you will be responsible for any additional costs in addition to standard refund fees. Please research your local tax laws to understand if you may have to pay tariffs for shipments to your country from the United States, most items on this site are classified under HS code 92099920. We know firsthand that paying tariffs is not fun but we are obligated to follow US tax laws and we cannot make exceptions.